Like most banks in Indonesia, ANZ manually handled document submission and verification. The number of emails, calls and paper forms that employees managed was preventing proficient customer service and making the ever-changing rules of governance, risk, and compliance (GRC) difficult.
If branch officers missed an expired date on customers’ certificates and registration papers, the bank’s headquarters had to request and re-approve the updated documents. This slowed both approvals and disrupted compliance. Missing or inaccurate data generated more phone calls and email between the branches and headquarters.
Considering that the loan approval process alone has up to five layers of approval, streamlining collaboration and workflow with transparent GRC was a top priority.
Before Nintex, ANZ Bank used email for the loan application approval process which made standardization a challenge due to the use of different email systems. The bank also restricted the size of attachments in their emails, introducing additional delays. With email, there was also the security risk of attached documents being forwarded to unintended recipients or to recipients who had not yet signed the proper non-disclosure agreement.
Instead of competing with email systems, shared folders, couriers and postal mail, everyone now uses the Nintex solution. Ebiz Cipta Solusi (Ebiz), a Nintex partner, used Nintex Forms to create process input interfaces for ANZ’s employees, enabling ANZ’s branch loan officers to enter data into the form, scan the collateral documents, and attach the completed PDF versions. This data is saved in the SharePoint so employees at bank headquarters can access it immediately.
Verification is also an essential part of regulatory compliance. ANZ must adhere to financial regulations, including the Foreign Accounts Compliance Act. This act requires that all banks outside the United States provide key information about U.S. clients to the Internal Revenue Service (IRS). ANZ wanted to streamline this complex process.
Ebiz also built a regulatory compliance workflow based on Nintex Workflow for SharePoint. That workflow works with Microsoft SQL Server 2008, and uses complex business logic to sort and route data based on department, financial regulations, document expiration dates and transaction type. The solution alerts the relevant employees when they need to take action, and generates reminders when customers’ documents are due to expire.
Your content lives in many places, in many formats and you use many apps from many vendors in the cloud and in your data center. It’s not enough for integration to be possible; it must be practical. Benefit from the seamless integration of all of your data and documents into your optimized workflows.
For more information about ANZ’s workflows using Nintex, please visit http://re4.ms/1l5xTOV