Call center fraud spikes 45 percent as payment card security improves, study

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Image Source: Article

Global call center fraud has increased more than 45 percent in the last three years as attackers use social engineering to steal data and turn profits, according to a recent Pindrop study.

The "2016 Call Center Fraud Report," which defines call center fraud as any interaction between a criminal and a call center agent, noted that recent data breaches, the rollout of chip cards in the U.S. and increased security in other channels have all contributed to the boost in fraud, according to the report.

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